InfraDev implements quality management processes aligned with ISO standards. Our internal procedures follow ISO principles of continuous improvement, customer satisfaction, and standardized service delivery.
InfraDev – Quality Policy
InfraDev is committed to delivering consistent, high-quality services that meet or exceed client expectations. Our approach is guided by ISO-aligned principles and focuses on:
- Understanding client requirements and delivering measurable value
- Standardizing processes to ensure reliability and repeatability
- Enhancing efficiency through ongoing process improvement
- Monitoring performance to ensure accountability and transparency
- Maintaining open communication with clients, partners, and employees
- Ensuring compliance with applicable legal, regulatory, and ethical standards
- Implementing robust information security measures to protect client data and intellectual property
- Maintaining confidentiality and data protection in all service delivery
We maintain and review our quality objectives regularly to ensure continuous improvement across all areas of our organization.
Quality Objectives
- Deliver services meeting client requirements and timelines
- Maintain 95%+ satisfaction across all active engagements
- Respond to support inquiries within agreed SLAs
- Maintain standardized internal processes
- Continuously improve workflows based on feedback
Information Security and Quality
As part of our quality management system, InfraDev is committed to maintaining the highest standards of information security. Our security practices include:
- Regular security assessments and risk evaluations
- Implementation of industry-standard security controls and encryption
- Employee security awareness training and access management
- Secure handling and storage of client data and confidential information
- Incident response procedures and business continuity planning
- Compliance with data protection regulations and security standards
Our Commitment
InfraDev is dedicated to maintaining the highest standards of quality in all our services. We regularly review and improve our processes to ensure we continue to meet and exceed client expectations while maintaining compliance with all applicable standards and regulations, including information security requirements.